Refund policy

Quick Summary

  • Return window: Request a return within 14 calendar days of your item's delivery.
  • Return shipping deadline: Ship your approved return within 7 calendar days of receiving your return label.
  • Return shipping fee: $15, deducted from your refund and waived for confirmed defective items.
  • Refund processing: 5–10 business days after we receive your return, subject to inspection and approval.
  • Contact us: info@dupontcentral.com

Return Eligibility

To qualify for a standard return, you must request your return within 14 calendar days of the item's delivery. Your item must:

  • Be in the same condition that you received it, with no signs of wear or use.
  • Have all original tags attached.
  • Include the original product box and jewelry packaging materials.
  • Include all product certificates, warranty cards, and documentation.

The 14-day window is the deadline to request your return. After approval, you have 7 calendar days from receipt of your return label to ship the item back.

Items Not Eligible for Standard Returns

  • Custom or personalized jewelry.
  • Items that have been sized or altered.
  • Products marked as "final sale" at the time of purchase.
  • Items showing signs of wear, use, or damage caused after delivery.

If your item arrived defective, damaged, or incorrect, please contact us so we can review the issue, even if the item is otherwise excluded from standard returns.

Return Process

  1. Request your return.

    Email info@dupontcentral.com within 14 calendar days of your item's delivery. Include your order number, the item you wish to return, and the reason for your return.

  2. Receive approval and a return label.

    Our team will review your request and provide return instructions and a prepaid shipping label for an approved return. Please wait for these instructions before sending your item back.

  3. Ship your item within 7 calendar days of receiving the label.

    Package the item securely with all original materials, attach the provided label, and drop it off at an authorized shipping location. Keep your drop-off receipt and tracking information.

    If you cannot meet this deadline, contact us before it expires. Returns shipped after the deadline may not be eligible for a refund.

  4. Receive your refund.

    We will inspect your return after it arrives. For approved returns, we will process your refund to the original payment method within 5–10 business days of receiving the item and send an email confirmation. Your bank or payment provider may need additional time to post the refund.

Fees and Deductions

A single $15 return shipping fee will be deducted from your refund. This fee covers return shipping, inspection, cleaning, and repackaging.

The $15 fee is waived if your item is confirmed to be defective.

Defective, Damaged, or Incorrect Items

Please inspect your order when it arrives and contact info@dupontcentral.com promptly if an item is defective, damaged, or incorrect. Include your order number, a description of the issue, and photos when possible. Keep the item and its packaging while we review the issue and provide next steps.

Exchanges

We do not offer direct exchanges. To purchase a different item, request a return for your original purchase under this policy and place a separate order for the item you would like.

Questions?

If you have questions about a return or refund, please contact us:

Policy last updated: September 14, 2026