Refund policy

Quick Summary

• Return window: 14 days from purchase date to initiate your return
• Shipping timeline: 7 days to ship after receiving return label
• Return shipping fee: $15 (waived for defective items)
• Contact us: info@dupontcentral.com or 703-237-2330

Return Eligibility

To be eligible for a return, your item must:

• Be returned within 14 days of the original purchase date
• Be in the same condition that you received it
• Show no signs of wear or use
• Have all original tags attached
• Include the original product box and jewelry packaging materials
• Include all product certificates, warranty cards, and documentation

Items Not Eligible for Return

The following items cannot be returned:

• Custom or personalized jewelry
• Items that have been sized or altered
• Products marked as "final sale" at purchase
• Items showing signs of wear or damage that occurred after delivery

Return Process

1. Initiate your return within 14 days of purchase
   • Contact our customer service: info@dupontcentral.com
   • Include your order number and details about the item
2. Receive return approval and shipping label
   • Our team will review your request and send return instructions
   • A prepaid shipping label will be provided
3. Ship your item back within 7 days of receiving your return label
   • Package your item securely with all original materials
   • Attach the provided shipping label
   • Drop off at an authorized shipping location
   • **Items not shipped within the 7-day window may have delayed processing or may not be eligible for refund
4. Refund processing
   • Once we receive and inspect your return, we'll process your refund
   • You'll receive email confirmation when your refund is processed
   • The refund will be applied to your original payment method
   • Processing time: 5-10 business days from when we receive your return

Fees and Deductions

• Return shipping fee: $15
  This flat rate covers the costs of return shipping, inspection, cleaning, and repackaging and will be deducted from your refund
• Exception for defective items:
  Both fees are waived if your item is confirmed to be defective

No Exchanges Policy

We do not offer direct exchanges at this time. If you wish to purchase a different item:

1. Return your original purchase following this policy
2. Place a new order for your desired item

Questions?

If you have any questions about our return policy, please contact us:

• Email: info@dupontcentral.com

Thank you for choosing Dupont Central Jewelry. We value your business and strive to provide the best shopping experience.

Policy last updated: April 5, 2025